When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.
Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.
We usually ship out the order to your given address in within 24 hours since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it.
When you received the parcel, please check carefully before you sign your name on the delivery inoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can conisder to ship new parcel or the missed parts to you.
Grand Videoke is not responsible for incorrect addresses supplied at checkout by customers. Shipping and Handling charges cover much more than postage costs. It mostly includes the quality control overhead, order processing operations and packaging materials. Grand Videoke will not be held responsible for items lost in transit.